Common summary problems and solutions of GAINSCHA cloud printing

Recently, the editor received a lot of feedback saying that I don’t know how to install GAINSCHA Cloud Print after purchasing it? How to network? Don’t know how to connect to the takeaway platform? I won’t have to wait for a series of problems, or there will be problems like this when using GAINSCHA cloud printing, such as the printer does not accept orders, or the printer’s network configuration is not good, today I will talk to you about your encounters How should we deal with these issues.

I. Platform operation issues

1. Where can I view the terminal number?

• A. Lightly press the small black button (function key) on the back of the machine and the printer will print an information page on which you can view the printer terminal number “or directly view it on the sticker at the bottom of the machine.”
• B. The 17-digit pure number on the label on the bottom of the smart phone (GP-CH421D/G3) is that.

2. When adding a printer, click Save and prompt “Device ID already exists”, what should I do?

A. Confirm that the bottom of the machine is consistent with the terminal number printed by the printer?

• a. Inconsistent, click the scan code function again, scan the QR code of the terminal number on the information page (or manually enter it);
• b. Consistent, please take a photo of the information page printed by the printer and contact GAINSCHA cloud printing customer service: 0756-3965100 to assist in unbinding;

3. After adding a printer to the platform, the printer status shows “offline”?

A. First check whether the printer terminal number is correct, and then check the network

4. After adding the printer and sending the test content, there is no response from the printer?

A. Please check whether the print command sent is correct.

5. After adding the printer and sending the test content, only the sound does not print out the content?

• A. Small ticket machine: There may be too little printed content, please try to send more content;
• B.TD2270: The command may be sent incorrectly. Check whether the command is TSPL.

6. Where can I set the password after quick login?

A. Log in to the cloud platform and go to “My—>Set Password”.

Second, takeaway shop authorization issue

1. The takeaway shop has been bound, but the order is not issued?

• A. First confirm whether the store is authorized successfully, and check whether the store can be seen in the application store list corresponding to the cloud platform.
• B. Check if the printer is set up in the store, click on the corresponding takeaway store, and enter the store list to check if the printer is set correctly.
• C. Check if the printer is offline? On the home page of the cloud platform, click “Terminal List” to check whether the printer status is normal.

2. The store prompts that the binding is successful, but can’t see it in the store list?

A. Contact GAINSCHA cloud printing technology customer service directly, Tel: 0756-3965100

3. Can’t select the printer and other settings on the Apple mobile phone?

A. Try to swipe up and down and click OK.

4. After the Meituan store is bound, what’s wrong with missing orders or not issuing orders?

For individual orders of Meituan, there is a missing order problem. The reasons and solutions after the technical staff have checked are as follows:
A. Reasons for missing orders:
Users are in the computer’s Meituan The takeaway merchant version client “turns on automatic ordering”;
B. How to solve the missing orders:
Please log in to the computer’s Meituan takeaway merchant version client to check whether “automatic ordering” is turned on ; If so, please close it yourself to avoid the problem of missing orders;

Three, printer problems

1. The printer keeps showing offline after being added to the cloud platform?

A. For GPRS model, print the information page first, and the signal strength displayed on the information page is “Acquiring” or less than 30%, indicating that there is no GPRS signal in the place of use. It is recommended to replace the printer or other networking methods. Printer, such as WIFI.

B. If the information page is displayed normally and the printer does not make a sound, please print the information page, and then check whether the terminal number is the same as the one filled in on the cloud platform. If it is inconsistent, please delete it and add it again.

2. The WiFi version of the cloud printer keeps showing offline after being added to the cloud platform?

A. First check whether the printer is equipped with a network. If it is not equipped, please use the WeChat distribution network first. If the WeChat distribution network is always unsuccessful, try the web page configuration network;

B. I have tried to configure the network but failed;
a. Check whether the WiFi name and password are correct. Verification method: Re-enter the currently connected WiFi password after forgetting the currently connected WiFi password on the WIFI settings of the mobile phone.
b. Check whether the WiFi signal at the location where the printer is placed is sufficient, and place the mobile phone at the printer to see if the WiFi signal is “full”.
c. Confirm whether the connected WiFi is 2.4GHz, Android phones with Android 9 and above can see the “frequency” parameter on the pop-up page after clicking the currently connected WiFi, Android 9 and below are detailed in WiFi Check to see if there is a “connection speed” item, if any is less than 130Mbps, it is 2.4Ghz; “Note: Apple mobile phones cannot be judged on mobile phones.”

C. Other methods:

a. Try to change the configuration of a mobile phone (if any)
b. Restart all devices (optical modem, router, switch, printer, mobile phone) and then try to configure the network
c. Try to turn on the hotspot on one mobile phone, and use another mobile phone to configure WiFi. If it is normal, the printer problem can be ruled out

D. All the above cannot be solved, please contact the seller to provide after-sales service.

3. The smart phone (GP-CH421D/G3-350V) keeps connecting to the Internet?

A. It is recommended to use a network cable, you need to plug in the network cable and turn on the computer. If you turn on the computer and then turn it on, please restart and then confirm the printer status;

B.GP-CH421D/G3-350V, print the self-test page (press the FEED key after shutting down and turn on the machine-wait for the printer to start (about 30 seconds)-wait for the printer to print out the content, then release the FEED key, observe the printer IP Whether the address and Cloud IP are correct.

a. Correct, check whether the current network can access the Internet normally and the printer is not restricted by the router
b. Not correct, plug it in again after shutting down

C.GP-CH421D-4G version, confirm whether the inserted SIM card can be used normally;

Observe whether the light next to the inserted SIM card is “fast flashing”, normal use is “fast flashing”;
a. Flashing quickly, confirm whether the terminal numbers are consistent on the cloud platform;
b .No flashing or slow flashing, try to shut down and plug in the SIM card and restart the observation

D. All the above cannot be solved, please contact the seller to provide after-sales service.

4. The printer often goes offline?

A. It may be caused by poor signal. It is recommended to check the signal first.
B. The network environment is not good. Check if many devices use the same network. For example, the printer in the shop and the guest share the same WiFi.