April 29, 2022
In the past 10 years, the gap between instore and online purchasing is beginning to close. Accelerated by the 2020 global pandemic, the rise in popularity of click and collect has enabled retailers to combine their current instore and online offerings. Providing convenience to both the customer and the retailer, click and collect has enabled businesses to turn their stores into fulfilment centre hubs – drawing inventory from shelves to fulfil online orders. These stores are also now being used as return centres which in turn centralises the control of a business’s inventory distribution. Technology within the fulfilment process has […]