Payment Canceled?
To protect your security and privacy, your bank can’t provide E-Label with information about why your payment was declined. Contact your bank directly to solve these payment issues.
To determine why your payment was declined, consider the following, and, if necessary, contact your bank for more information:
- Have you exceeded your credit limit?
- Did you enter your credit card number, credit card expiration date, billing address, and phone number correctly in Your Account?
- Is your purchase outside of your normal spending range? Some banks will block transactions due to security concerns.
- Does your issuing bank have special policies regarding electronic or internet purchases?
To retry a declined payment:
- Go to Your Orders, Try again.
- If you are unable to pay, please contact our customer service.